Last updated: July 2026
Hyphen Digital (“Hyphen Digital”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit hyphendigital.test/ (the “site”) or engage our services. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Hyphen Digital is a strategic digital agency based in Sydney, Australia. If you have any questions about this policy or how we handle your information, you can contact us using the details at the end of this page.
Information we collect
We only collect personal information that is reasonably necessary for our business functions. This may include:
- Information you provide — such as your name, email address, phone number, business details and any message content when you complete an enquiry form, book a call, subscribe to updates, or otherwise contact us.
- Technical and usage information — such as your IP address, browser type, device information, pages visited and how you interact with the site, collected automatically through cookies and analytics tools.
- Client engagement information — information reasonably required to deliver our services to you or your organisation.
How we use your information
We use personal information to:
- respond to your enquiries and provide the services you request;
- manage our relationship with you and our clients;
- improve our website, services and user experience;
- send you information or updates you have requested (you can opt out at any time); and
- meet our legal and regulatory obligations.
Cookies and analytics
Our site uses cookies and similar technologies to help it function and to understand how visitors use it. We use analytics and measurement tools (which may include Google Analytics and advertising platform pixels such as Meta) to collect aggregated, and in some cases pseudonymised, usage data. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
Disclosure of your information
We do not sell your personal information. We may share it with:
- trusted third-party service providers who help us operate our business and website (for example, hosting, email, analytics and CRM providers), who are required to protect your information;
- professional advisers or partners engaged to help deliver our services; and
- government or law enforcement bodies where required or authorised by law.
Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.
Making a complaint
If you believe we have breached the Australian Privacy Principles, please contact us first so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date revised accordingly.
Contact us
Hyphen Digital
Email: hello@hyphendigital.com.au
Phone: (02) 4091 1741
Sydney, Australia